MEET OUR VALENCIA TEAM
Branch Manager
THERESE JANSEN
P: 661.362.0400
F: 800.866.2488
tjansen@glenoaksescrow.com
Read Bio With 50 years in the escrow business, Therese Jansen brings a wealth of experience in residential, multi-family residential and commercial escrow, as well as new loans and refinance transactions. Her ability to balance her customers’ needs together with efficiently managing and executing escrow contract terms and procedures sets her apart and ensures her customers will have a positive and successful escrow experience. Starting her career at her father’s independent escrow company in1975, Therese learned early on to put the customer at the center of all transactions. It is this guiding principle that drives her commitment to provide a personal experience through open communication, effective coordination of multiple stakeholders, and a sense of urgency to meet the required deadlines. Therese is a leader in her field using critical thinking and complex problem-solving skills to the benefit of her clients.
Escrow Officers
CYNTHIA MOLLER
P: 661.600.0920
F: 661.412.0158
cmoller@glenoaksescrow.com
Read Bio Cynthia Moller is a Director of Specialty and Business Sale Escrows / Senior Escrow Officer, who specializes in commercial and bulk sales and loves giving back. With nearly three decades of escrow experience, she has an exceptional depth of industry knowledge that she readily offers up in her blog, “Ask Cynthia,” and to her loyal clients at Glen Oaks Escrow in Valencia.. “I like to be out front – talking, writing and presenting ideas about this great industry we’re a part of,” she said. “With today’s advanced technologies, we can easily do this, yet it’s rare to find escrow companies taking advantage of the opportunities. That’s what drew me to Glen Oaks Escrow. They’re a forward-thinking company with amazing communications and state-of-the-art processes that enable me to serve my clients better.” Cynthia started in banking, moved over to escrow and immediately began working on complex transactions like assumptions, notes and deeds of trust. Today, clients appreciate her technical expertise in a wide range of escrow transactions. Her area of specialization is commercial and bulk sales, but she also successfully manages residential and liquor license transfers. Cynthia is also a “front person” in her personal life. As a “drop in” singer with several local southland bands, she often performs at events to support charities like the Food Pantry. When she’s not onstage or working with non-profit organizations like Habitat for Humanity, this hardworking Mom brings her vibrant personality home to share with the three biggest joys in her life – her children.
ELLEN DILBECK
P: 818.482.5065
F: 661.505.9899
edilbeck@glenoaksescrow.com
Read Bio Ellen Dilbeck is a Commercial Escrow Officer who likes to give back. With over four decades of escrow experience, she has an exceptional depth of industry knowledge that she readily offers up in every transaction to her loyal clients at Glen Oaks Escrow. Ellen says that she joined Glen Oaks Escrow because “We’re a cutting edge and forward-thinking company with amazing communications and state-of-the-art processes that enable me to serve my clients better.” When Ellen started in escrow she quickly rose through the ranks to immediately begin working on complex transactions like multi-family housing resales, complex loan assumptions and private party notes and deeds of trust. Today, clients appreciate her technical expertise in a wide range of escrow transactions including commercial, residential, refinances and exchanges. She expands her broad understanding of real estate law by taking advantage of continued education courses through industry classes and seminars. Ellen is also an outgoing person in her personal life. She often volunteers at a local food pantry where she lives and is always available wherever she is needed. When she’s not in the office or working with non-profit organizations like the local Education Foundation, this hardworking mom brings her vibrant personality home to share with the biggest joys in her life – her children.
JAMES ISHAM
P: 818.863.1389
F: 818.863.1651
jisham@glenoaksescrow.com
Read Bio An Escrow Officer with over a decade of industry experience, James Isham joined Glen Oaks Escrow in 2007. He grew up in Southern California surrounded by a vibrant real estate market and a family well-versed in the business. “My mother has had a long and gratifying career as a Title Representative which spurred me to consider real estate as well,” James commented. “I chose escrow because I love the opportunity of helping people. “ James worked with several independent escrow companies before coming to Glen Oaks Escrow. “The experience here is truly different,” he said. “Our technology is state-of-the-art and management encourages personal growth all of which benefits our clients in greater responsiveness, faster turn times and exceptional customer service. It’s just worlds apart from any other escrow company.” James is a member of the Santa Clarita Escrow Association and provides escrow services for residential resale, refinance, short sales, REOs, and FSBOs. A proud father who enjoys spending his free time with family, James also enjoys the occasional game of basketball with friends and colleagues.
Regional Escrow Operations Manager
Chris Karas
P: 818.501.8170
ckaras@pangogroup.com
Read Bio Chris Karas is a Regional Escrow Operations Manager at Pango Group and brings a wealth of passion and experience to his role. With a background in financial services and business relationship management, he works diligently to empower his team, while ensuring that all aspects of the transaction run smoothly to exceed client expectations. In addition, Chris possesses impeccable problem-solving skills, which allows him to continuously figure out solutions to often complex situations, assist his team in doing the same, and build even stronger internal and external relationships. In his previous role, Chris was awarded the Citizens of Excellence Award, which was given to the top 5% of employees within the company. This recognition only further illustrates his ability to successfully build relationships and support the Pango Group’s mission, vision, and values. When Chris isn’t working, he enjoys hiking, camping, golfing, and traveling to new places.